Solution when any Taxpayee login to TRACES, and get the message i.e. "Application is down for planned maintenance". which is as under :
The cookies on your browser may be using the cached data to display this message and you may need to clear the cookies and reload the website. Steps to clear cookies are given below. You can clear cookies by pressing 'Ctrl+Shift+Del' (Control+Shift+Delete) keys on your keyboard together.
Step-by-step instructions for different browsers are given below:
Internet Explorer
- Click on 'Tools' option from your browser toolbar
- Go to 'Internet Options'
- Under 'General' Tab, 'Browsing History' section, click on 'Delete'
- In the dialog box that appears, select 'Cookies and Website Data' and click on 'Delete'
Firefox
- Click on 'Tools' option from your browser toolbar
- Click on 'Clear Recent History' option
- In the dialog box that appears, there is a 'Time Range' dropdown. Select 'Everything'
- Click on 'Clear Now' to delete the cookies
Chrome
- Click the Chrome menu (the icon with three vertical lines) on the browser toolbar
- Select 'Tools'
- Select 'Clear Browsing Data'
- In the dialog box that appears, select checkboxes for the types of information that you want to remove
- Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything
- Click 'Clear Browsing Data'
